Returns and Refund Policy

At Dress Pointz, operated by Prismatix Technologies Private Limited, we are committed to delivering a smooth, secure, and reliable shopping experience.  

For the purpose of this policy:  

• “We,” “our,” and “us” refer to Prismatix Technologies Private Limited    
   
• “You,” “your,” and “user” refer to customers placing orders on our platform  

By making a purchase, you agree to follow the return and refund procedures outlined below.  

Return Eligibility  

To be eligible for a return:  

• Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging    
   
• All original tags, labels, and packaging must be returned with the product    
   
• Products that have been worn, washed, or altered in any way cannot be returned    
   
• Return requests must be submitted within 48 hours of delivery via our customer support team    
   
• Items failing to meet these criteria may be rejected  

How to Initiate a Return  

• Submit Your Request: Email your return request with Order ID and reason to prismatixtechnologiespvtltd@gmail.com    
   
• Provide Proof: Attach clear photographs for defective, damaged, or incorrect items to expedite processing    
   
• Follow Instructions: Once approved, detailed steps for completing the return will be provided  

Note: Returns not meeting the above requirements may be declined at our discretion  

Refund Process & Timeline  

• Returned items are inspected to verify eligibility    
   
• You will receive a notification confirming whether the refund is approved or denied    
   
• Approved refunds are credited to the original payment method within 5–7 business days    
   
• A confirmation email is sent once the refund is successfully processed  

Partial Refunds  

If a returned item partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.   

Returns for Damaged, Defective, or Incorrect Items  

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery    
   
• Include clear photos or videos of the issue and email to prismatixtechnologiespvtltd@gmail.com for faster resolution  

Customer Support  

For questions or assistance regarding returns and refunds, contact our support team at prismatixtechnologiespvtltd@gmail.com  

We value your trust in Dress Pointz and remain committed to providing a smooth, convenient, and satisfying shopping experience.