FAQs
What items are eligible for return?
Products must be unused, unwashed, and returned in original condition with tags intact. Return requests must be submitted within the stated return window from delivery. Items showing wear, damage, or alterations will not qualify.
When will I receive my refund?
Refunds are processed within 5–7 business days after inspection approval. The amount will be credited to the original payment method used at checkout. You will receive an email confirmation once completed.
How do I request a return?
To initiate a return, submit your request through our return process within the allowed timeframe. Once approved, follow the provided instructions carefully to ensure smooth return handling.
Are return shipping charges refundable?
Return shipping costs, if applicable, are non-refundable unless the product received was incorrect or damaged. Approved refunds will cover eligible items only after successful inspection.
When will my order be shipped?
Orders are processed within 1–2 business days, excluding weekends and public holidays. Once dispatched, you will receive a confirmation email informing you that shipment has been completed.
How long does delivery take?
Delivery usually takes 3–8 business days after dispatch, depending on location. Timelines may vary due to courier operations, peak periods, or unforeseen circumstances beyond control.
Can I change my shipping address after placing an order?
Once an order has entered processing, the shipping address cannot be modified. Please verify all delivery details carefully before completing your checkout process.
What happens if my delivery is delayed?
While we aim for timely delivery, occasional delays may occur due to logistics or external factors. We appreciate your patience and will assist if needed.
Can I cancel my order after placing it?
Orders may be canceled only before they are processed or dispatched. Once shipped, cancellations are not possible, though eligible returns may be requested afterward.
How do I request an order cancellation?
Submit your cancellation request promptly through the provided process before dispatch confirmation. Requests received after shipment initiation cannot be accommodated.
Will I receive a refund for canceled orders?
Approved cancellations will be refunded to the original payment method. Processing timelines typically follow standard refund procedures after cancellation confirmation.
Can I modify my order instead of canceling it?
Order modifications are not permitted once processing begins. If changes are required, cancellation may be requested before shipment and a new order placed.
Can I use multiple payment methods for one order?
Currently, only one payment method can be used per transaction. For a faster checkout experience, we recommend selecting your preferred payment option.
What payment methods are accepted?
We accept major digital payment options supported at checkout. Available methods are displayed during payment selection before order confirmation.
Is my payment information secure?
All transactions are processed through secure payment systems using encryption standards to protect your information during checkout.
Why was my payment declined?
Payments may be declined due to bank authorization issues, insufficient balance, or verification failures. Please contact your payment provider for assistance.
